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Punch-in and punch-out
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Track activities by project and campaign
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Visualize tracked time
Detailed Activity History
Logs manual and automated state changes for users.
Visual Activity History
Compare scheduled activity vs tracked time
User Input
Describe the activity being completed – useful when timing activities
Activity Associations
Link activities and user states’ to projects and campaigns
Punch-in and Out
Track total working time
Predefined States
Choose from various states which can be configured for billing, productive or non productive and various other dimensions.
Connect states to Novel CX Cloud Contact Center