We're more than a cloud contact center. Deploy a full omnichannel contact center operation quickly with integrated scheduling, and an array of workforce tools to ensure you're appropriately staffed.
by expanding your reach into all of the channels your consumers reside in
Flexible routing logic ensures that the right worker handles your critical tasks each and every time.
Route anything from calls, sms, email, chats, coachings or approvals.
Create your own agent attributes, then utilize them in your routing workflow.
Real-time monitoring and adherence lead to more effective planning which ensures you always have staff to support your consumers.
Go beyond creating states for your workers. Give each state various attributes that will improve your ability to effectively report and plan. Once you've created your states, monitor your worker's activity in real-time.
Your staff won't be distracted by the system, we offer intuitive controls allowing agents to effortlessly toggle between tasks. All tasks are centralized and grouped by type.
We'll assist in connecting your existing CRM to your Novel CX platform. If you don't have one today, you can customize a task interaction panel that fits your needs.
Load a custom content container or iFrame for workers based on the routing rules associated with the incoming work time.
Improve Consumer Experience (CX) with the power of Artificial Intelligence (AI) Machine Learning (ML) analytics and insights.
Single pane of glass for all things quality. Create custom scored Quality Evaluations for use in your call and text campaigns.
Additional telco and usage fees not included.
Real-time monitoring and adherence lead to more effective planning which ensures you always have staff to support your consumers.
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