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Design your consumer journey

Novel CX enables business owners to create differentiated experiences for their consumers with a no to low-code approach empowered with cutting edge AI.

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Leverage the latest AI language models like Chat GPT to delight consumers

When calls, chats, or text come in, leverage large language models like ChatGPT to provide resolutions powered by Novel CX proprietary ML Technology.

With no code, train your AI model to understand intent, then offer immediate solutions

When calls, chats, or text come in, leverage large language models like ChatGPT to provide resolutions powered by Novel CX proprietary ML Technology.

When a handoff is required, make it seamless and empower them with AI agent Assist

Your agents have access to the summarized intent and relevant context.  Empower them with agent assist powered by Novel CX.

No agents, no problem Leverage our Gig CX marketplace for that human-touch

Your AI will serve as the co-pilot to your extended virtual staff, giving you peace of mind that the right answer is a question away.

Leverage the latest AI language models like Chat GPT to delight consumers

When calls, chats, or texts come in, leverage large language models like ChatGPT to provide resolutions powered by Novel CX proprietary ML technology.

EXPLORE USE CASES
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AI-Chat Assist

Drag and drop intelligent IVR with text to speech in over 30 languages

Utilize your Twilio and OpenAI accounts with Novel CX’s proprietary AI to deflect calls, chats, and SMS from your staff so they can focus on the most complex issues.

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When it’s time for a human touch, use our simple rule system to control where interactions go

Any interaction can be routed based on its attributes, or those of your workforce. If you want a concierge service model for a high-risk caller you can easily create the conditions and then route accordingly.

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Extend your staffing with our GigCX marketplace - sourcing only top performing talent

End-to-end sourcing of a virtual talent bench is made possible through our marketplace where you can seamlessly partner with outsourcing firms, independent business organizations, and independent contractors.

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Low code app builder deployable to our soft phone or agent desktop

Build forms with drag and drop simplicity.  Attach APIs for extensibility.  Deploy your forms to your agent’s soft phone, build evaluation forms, or use them as a customer relationship manager (CRM) for many use-cases while saving on licensing costs.

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Time and attendance, scheduling and workforce effectiveness included

Build your team’s schedules and utilize our real-time sentinel to monitor adherence to schedules, or review agent history against their schedules.

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Barge into calls remotely and take control if needed, or simply monitor from afar. We also offer call transcription and scored Quality Evaluations

Build your team’s schedules and utilize our real-time sentinel to monitor adherence to schedules, or review agent history against their schedules.

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Design wall boards, create metrics and monitor queue and campaign performance

Monitor real-time and historical performance with our advanced business intelligence suite.  Create custom metrics that accurately tell the story of your unique business case.

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